Shipping policy

At HONOR Kenya Store, we are committed to ensuring safe and efficient delivery of all orders across Kenya. Please review the following shipping terms before placing your order.

1. Delivery Partner

All orders are delivered through G4S Kenya, a recognized logistics provider operating nationwide.

2. Shipping Fees

Shipping fees are not included in the product price.

Due to the high cost of transportation within Kenya and the nature of mobile phones as high-value products, all customers are required to pay delivery fees separately.

  • Estimated delivery fee: KES 300 – KES 500

  • Final shipping cost will depend on the delivery location and will be confirmed prior to dispatch.

3. Pricing Structure

Product prices offered on this store are set below typical retail market prices in Kenya. To maintain fair and transparent pricing, shipping costs are charged separately rather than being included in the product price.

4. Order Processing

  • Orders are processed within 24 hours after confirmation.

  • Customers may be contacted to verify order and delivery details before dispatch.

5. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Nairobi: 1–2 business days

  • Major towns: 2–3 business days

  • Other regions: 3–5 business days

Delivery times may vary depending on location, logistics conditions, and external factors.

6. Delivery Conditions

  • Customers must provide accurate contact information and delivery address.

  • Delivery will be made to the specified address or a designated G4S pickup location.

  • Customers are responsible for ensuring availability to receive the order.

7. Failed Delivery

If delivery cannot be completed due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Unreachable contact number

Additional delivery charges may apply for re-delivery.

8. Risk and Responsibility

Once the order has been dispatched to the logistics provider:

  • Delivery timelines and handling are subject to the courier’s operations.

  • Customers are responsible for cooperating with the courier to ensure successful delivery.

9. Contact and Support

For any shipping-related inquiries, customers are advised to contact our support team prior to placing an order